F&Q

Frequently Asked Questions (F&Q) - Comfystic

1. How can I place an order on your website?

To place an order, simply browse our website and select the slippers you wish to purchase. Add them to your shopping cart, then proceed to checkout to complete your order with your preferred payment method.

2. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

3. Can I track my order?

Yes! Once your order is shipped, you will receive an email with tracking details. You can use the provided tracking number to follow your order’s journey through the carrier’s website.

4. Can I change or cancel my order after it’s been placed?

We process orders quickly to get them to you fast, so we’re unable to change or cancel orders once they’ve been confirmed. Please double-check your order details before submitting. If you need to modify anything, please contact us as soon as possible, and we will do our best to assist.

5. What is your return and exchange policy?

  • Returns: We accept returns within 30 days of receiving your order. Items must be unused, unworn, and in their original packaging.
  • Exchanges: If you need a different size or color, we offer exchanges within the same time frame, as long as the item is in new, unused condition.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

6. Do you offer international shipping?

Yes, we ship internationally! We offer shipping to most countries. International shipping fees are calculated at checkout based on the destination and weight of the items.

7. How do I know what size to order?

We provide a detailed size guide on each product page to help you choose the right fit. If you’re unsure about sizing, please contact us, and our customer service team will assist you.

8. Do you offer discounts or promotions?

Yes, we run promotions and sales periodically. Sign up for our newsletter to stay updated on the latest offers, new arrivals, and exclusive discounts.

9. How can I contact customer support?

You can reach our customer support team by emailing [email address] or calling [phone number]. We are happy to help with any questions or concerns.

10. Are your products guaranteed?

Yes, all of our slippers are made with high-quality materials and craftsmanship. If there’s an issue with your product, please contact us within 30 days of receipt, and we will resolve it promptly.

Shipping Information

  • Processing Time: All orders are processed within 1-3 business days.
  • Shipping Methods: We offer standard, expedited, and next-day shipping options.
  • Free Shipping: (WORLDWIDE).